According to author Daniel Goleman, “...effective leaders are alike in one crucial way: they all have a high degree of Emotional Intelligence.” Developing Emotional Intelligence can do many things, including:
- Help you become a Resonant Leader;
- Inspire others to perform at their highest and best use;
- Drive creativity and excellence in your team;
- Create results;
- Build a strong foundation for change;
- Improve your ability to live the life that you want.
Pivot Growth Partners’ Leadership Coaching model is based on the Intentional Change Theory developed by Richard Boyatzis, distinguished author of Primal Leadership and Resonant Leadership, which develops resonant leaders using emotional and social intelligence competencies as cornerstones of the coaching techniques, processes, and concepts.
These competencies are learned capacities that result in outstanding job performance. For superior performance in jobs of all kinds, emotional competence matters twice as much as IQ plus technical skill combined.
Learn More About Emotional Intelligence
While IQ intelligence entails being smart about ideas, processes, facts, tests, and techniques, Emotional Intelligence means being smart about people.
Goleman is one of the most recognized authors and experts in the area of Emotional Intelligence. In his 1995 book, he defines Emotional Intelligence as: “…the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.”
Emotional Intelligence is being smart about yourself and about other people. It includes both understanding people and doing something with that understanding.
Emotional Intelligence is what enables you to manage yourself and your interactions with others. It allows you to:
- Accept changes and thrive in a changing world;
- Enjoy your family and friends;
- Maintain smooth interaction with people who are different than yourself;
- Be a good parent, spouse and family member.
At work, Emotional Intelligence enables you to:
- Communicate effectively with your peers;
- Manage difficult situations and individuals;
- Maintain smooth working relationships;
- Establish rapport and understanding with your customers;
- Get good performance from your group;
- Understand and provide the results your boss wants.
In the end, Emotional Intelligence is about having a positive effect on the people and situations around you, so that everyone involved is more effective. There are 12 competencies which determine how we manage ourselves and others. They are broken out in four quadrants:
Self-Awareness: Knowing one’s internal states, preferences, resources, and intuitions
Emotional awareness: Recognizing one’s emotions and their effects
Self-Management: Managing one’s internal states, impulses, and resources:
- Achievement Orientation: Striving to improve or meet a standard of excellence;
- Adaptability: Flexibility in handling change;
- Emotional Self-Control: Keeping disruptive emotions and impulses in check;
- Positive Outlook: Persistence in pursuing goals despite obstacles and setbacks.
Social Awareness: Awareness of others’ feelings, needs, and concerns
Empathy: Sensing others’ feelings and perspectives, and taking an active interest in their concerns
Organizational Awareness: Reading a group’s emotional currents and power relationships
Relationship Management: Adeptness at inducing desirable responses in others:
- Conflict management: Negotiating and resolving disagreements;
- Coaching and Mentoring: Sensing others’ development needs and bolstering their abilities;
- Influencing: Wielding effective tactics for persuasion;
- Inspirational Leadership: Inspiring and guiding individuals and groups;
- Teamwork: Working with others toward shared goals; creating group synergy in pursuing collective goals.
Each competency is developed over the course of your lifetime – some more quickly, others with more difficulty, depending on your personality and your situation.
As you may have noticed, descriptions of competencies are arranged in developmental levels, from easier to more difficult. Generally, people will develop a competency by mastering the levels, starting with the easiest and progressing to the hardest.
One way to assess where you are today along these competencies is to participate in a 360° Assessment. Accredited by the Hay Group, our Emotional and Social Competency Inventory (ESCI) provides an opportunity to assess your current level of proficiency on each of The twelve competencies of how we manage ourselves and others.
The coaching sessions will move you through a customized plan, with the newfound knowledge, to form new habits and behaviors around the competencies in your personalized development plan.
We use the emotional and social competency inventory (ESCI) to:
- measure emotional intelligence in your leaders and professionals
- raise awareness through powerful feedback
- focus your coaching and development on crucial capabilities
- bring out the best in individuals and teams.
Emotional and social intelligence makes the difference between a highly effective leader and an average one. The real benefit comes from the 360° view into the behaviors that differentiate outstanding from average performers. It helps managers and professionals create competitive advantage for their organizations by increasing performance, innovation and teamwork, ensuring time and resources are used effectively, and building motivation and trust.
Download a Sample Emotional and Social Competency Inventory »
Build Emotional & Social Intelligence. Self assessment is one of the best tools to improve your performance and move to the next level. Learn to understand, then put thoughts into action by identifying the 12 Competencies of a Resonant Leader:
Self-Awareness. Knowing one's internal states, preferences, resources, and intuitions:
- Emotional Awareness. Recognizing one's emotions and their effects;
Self-Management. Managing one’s internal states, impulses, and resources:
- Achievement Orientation: Striving to improve or meeting a standard of excellence;
- Adaptability: Flexibility in handling change;
- Emotional Self-control: Keeping disruptive emotions and impulses in check;
- Positive Outlook: Persistence in pursuing goals despite obstacles and setbacks
Social Awareness. Awareness of others’ feelings, needs, and concerns:
- Empathy: Sensing others' feelings and perspectives, and taking an active interest in their concerns;
- Organizational Awareness: Reading a group's emotional currents and power relationships.
Relationship Management. Adeptness at inducing desirable responses in others:
- Conflict management: Negotiating and resolving disagreements;
- Coaching and Mentoring: Sensing others' development needs and bolstering their abilities;
- Influencing: Wielding effective tactics for persuasion;
- Inspirational Leadership: Inspiring and guiding individuals and groups;
- Teamwork: Working with others toward shared goals; creating group synergy in pursuing collective goals.